Refunds and Returns

100% Satisfaction Guarantee Terms and Conditions

If for any reason you aren't fully satisfied with your printed piece, we will either reprint it or provide a refund, with the following terms and conditions:

Full refund guarantee does not apply to shipping claims, however we will reprint orders damaged or lost by UPS or FedEx.

We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.

Maximum refund per order or customer is $2,500.  The only remedy for problems with orders over $2,500 is reprinting of the order to correct product defects. 

This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order.

We are not responsible for any incidental, indirect, or consequential damages or claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or late.

This guarantee does not cover fees for mailing service, postage, or associated incidental or consequential damages or claims.  printingworx® is not liable for U.S. Postal Service errors, including loss or delay.

Cancellation and Correction Fee Policies

You may cancel your order at any time prior to receiving your proof without incurring any charges.  If you find problems with your proof, you can either send us a corrected file or submit up to two rounds of minor corrections for us to make at no charge.  Extensive corrections and/or design work may be subject to additional fees.  Of course, there is never a charge for any corrections needed as a result of any errors we caused in preparing your proof.

...for more information, see our Terms and Conditions